FAQs

How long does delivery take?
Standard orders arrive within 5–8 business days, and Express orders arrive within 2-3 business days from the moment you place your order.

How do I track my order?
We'll email you a tracking link within 24–48 hours after your package ships. If the link isn't working, drop us a note at info@ysara.shop, and we'll sort it out promptly.

Can I cancel or modify my order?
Reach out to info@ysara.shop right away. We'll do everything we can before your order moves into processing.

What if something arrives damaged or wrong?
Send us a few clear photos at info@ysara.shop within 48 hours of delivery, and we'll make things right without delay.

How do I return an item?
Visit our Submit Your Return page to request your return within 21 days of receiving your order, and once your return is approved, a prepaid shipping label will land in your inbox.

When will my refund show up?
We process approved refunds within 7 business days back to your original payment method. Depending on your bank, it may take slightly longer to appear on your statement.

Is my payment secure?
Completely. Every transaction on our site is encrypted with SSL technology. We never store or have access to your full card details.

What if my order never arrives?
Email us at info@ysara.shop, and we'll investigate immediately.